Effective Date: 01-01-2025
At Cassifiedguns.co.uk, we strive to provide a transparent and fair refund process for our premium services. This Refund Policy outlines the circumstances under which refunds may be granted.
1. Applicability
This Refund Policy applies to fees paid for:
- Premium listings.
- Featured advertisements.
- Other optional paid services offered on Cassifiedguns.co.uk.
Refunds are not applicable to transactions between buyers and sellers on the platform, as we do not facilitate or guarantee user-to-user transactions.
2. Eligibility for Refunds
2.1. Refunds May Be Issued If:
- The service was not delivered due to a technical issue on our end.
- You were charged multiple times in error.
- The service was significantly misrepresented at the time of purchase.
2.2. Refunds Are Not Issued For:
- User error in purchasing a service (e.g., selecting the wrong service).
- Change of mind after purchasing.
- Listings or advertisements removed due to violations of our Terms and Conditions or Acceptable Use Policy.
3. Requesting a Refund
To request a refund, you must:
- Contact us at refund@classifiedguns.co.uk within 14 days of the transaction.
- Provide the following details:
- Your account name or email address.
- Proof of payment (e.g., transaction ID or receipt).
- A brief explanation of why you’re requesting a refund.
4. Refund Process
- Refund requests are reviewed within 7 business days of receipt.
- If approved, refunds are processed back to the original payment method.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
5. Disputes
If you believe your refund request was unfairly denied, you may contact us at complaints@classifiedguns.co.uk for further review. Our decision following the review is final.
6. Changes to This Policy
We may update this Refund Policy periodically. Any changes will be posted here and will take effect immediately upon posting.
7. Contact Information
For questions or assistance with refunds, please contact us at:
Cassifiedguns.co.uk
Email: refunds@classifiedguns.co.uk
Phone: +44 (0) 755 257 9687